Evenflo Reviews

I have never experienced such horrible service. I purchased $800 worth of evenflo products for a baby shower on December 8, I ordered this in a timely manner as many products get shipped in at least 6-10 business days. No where on the site did it say “due to high volume your order may be delayed.” Most websites clearly state that when their products are in such high demand, evenflo website did not have any of this.
Anyways, two weeks passed so I decide to check my order status. Well turns out my order cannot be found. I contact customer service and they stated without an account created at checkout I could not view my order status. She proceeded to tell me that my order was “in process”. I said okay and patiently waited for that email as to when my order was being shipped.
A week and half later I contacted again, waited 45 min to get to an actual representative all for her to tell me that she and her manager were looking into it and they would need to call me back. I thought well if the manager is also looking into it then this is a good sign right?
Yea, was I wrong. She stated she would call me that day, it’s been TWO DAYS and I also get an email stating “my case has been closed because it was resolved!!!” Now I must get on the phone AGAIN to see what the issue is. I HAVE NEVER HAD SUCH HORRIBLE EXPERIENCE WITH ANY PRODUCT, EVER!!! If this wasn’t a gift I’d cancel my order!! I’m definitely headed in that direction and thinking about going straight through Amazon.